Privacy Policy

Last updated: November 12, 2026

This notice explains how Howard J Terrell CPA Firm PLLC (Howard Terrell CPA Firm), handles information collected through this website and customer service text messaging. It does not replace the terms of a signed professional services engagement.

Information we collect

When you contact us, we collect the information you provide, such as your name, email address, location, service needs and inquiry. If you choose to communicate by text, we collect your mobile number, messages and consent or opt-out records. Our website and messaging providers may process technical information, such as IP addresses, device information and delivery logs, to operate and protect the services.

How we use information

We use this information to respond to inquiries, arrange consultations and appointments, provide customer service and service status updates, maintain consent records, honor messaging preferences, and operate and protect our website and communications.

How information is shared

We use service providers to host the website and deliver communications. They may process information needed to provide those services. We may also disclose information with your authorization or when required by law.

We do not sell mobile phone numbers. SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. Information used to deliver a requested text may be processed by messaging service providers and mobile carriers as necessary to provide that service.

Your texting choices

Texting is optional. You may give verbal consent, which the firm documents with a dated note in your client file. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our SMS Terms for more information.

Confidential records

Do not send Social Security numbers, financial account numbers, tax documents or other confidential records through ordinary text messages or the website inquiry form. Contact the office for secure delivery instructions or use the client portal.

Questions and corrections

Contact us to ask about this notice, correct your contact information or update communication preferences: hterrell@htcpafirm.com or 469-941-4367. Our DeSoto office is at 1700 North Hampton Road, Suite 102, DeSoto, TX 75115.